Refund policy
Thank you for supporting Chart & Charm Studio.
Because each bundle is curated based on the zodiac sign selected at checkout, we do not accept returns or exchanges on personalized bundle orders.
However, if your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:
Please include your order number and photos of the issue so we can review your request and help find a solution.
If a refund or replacement is approved, we will provide further instructions by email.
Cancellations
Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Questions?
If you have any questions about your order, please contact us at:
We typically respond within 1–2 business days.